Support

Overview

This page provides official support information for my services and mobile apps. You can contact me directly if you have any questions, find bugs, want to request new features, or have issues with your account or purchases.

Contact

Email: izag8216@gmail.com

I will reply as soon as possible. If many inquiries arrive, it may take up to 3 business days.

What to include in your email

App name and version
Device model and OS version (for example, iPhone 14 / iOS 18)
Detailed description of the issue or question
Steps to reproduce the issue, if applicable
Screenshots or screen recordings (if available)
For purchase issues: Apple App Store or Google Play receipt or order number

Support coverage

Installation or login problems
In-app purchases (IAP), subscriptions, restoring purchases
App crashes, performance problems, UI issues
Data, privacy, or account deletion requests
General questions or feedback

Purchases, refunds, and billing

All payments and refunds for mobile apps are managed by Apple or Google.

For refund requests, please use Apple's "Report a Problem" page or Google Play's "Order History" page.

I can provide general guidance if you contact me by email.

Data and privacy

I handle your data according to my Privacy Policy.

If you wish to access, correct, or delete your personal data, please contact me by email.

Availability

Support is available on business days (excluding weekends and holidays).

Responses may be delayed during maintenance or high-traffic periods.

Languages

Support is available in Japanese and English. You can write in either language.

Legal

Use of my apps and services is subject to my Terms of Service and Privacy Policy.

App availability and features may vary by device and region.

Apple, App Store, Google Play, and related marks are trademarks of their respective owners.

Final contact

Email: izag8216@gmail.com